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Features (What's New in version 3.5) 


Major Enhancements to Server, Desktop Client and Web Client

  • Inherent, managed support for high-end databases (MySQL, Microsoft SQL Server 2000/2005/2008, Microsoft Access, Oracle, and ODBC)
  • System-wide support for user-defined, custom fields
  • Automatic updates for client and server 
  • System-wide support for file attachments
  • System-wide support for activity log functionality
  • Web Client Themes
  • Update feature for plugins
  • Custom Automation Notifications
  • System-wide support for object linking and embedding – link to related DataTrack System objects
  • Attachment linking – link to files on the internet, network or local computer, without embedding
  • Redesigned and enhanced reporting system with support for custom reports and queries
  • Inheritable Group Policy and enhanced security profile management
  • Data Access Policy – grant or deny access to resources and information based upon type of data or content
  • Improved automation subsystem and rule-matching algorithm
  • Improved notification subsystem and notification configuration
  • Server Console Configuration Mode and Safe Mode – enables server configuration while existing service instance is running
  • Web Client domain pass-through authentication – automatic authentication upon accessing Web Client without need to enter username and password
  • Full compatibility with Windows 7

Other Desktop Client Changes and Enhancements

  • Global user-defined fields support for work orders, users, companies, assets and knowledge base articles
  • Correspondence Tracking for Email Receiver
  • Global attachment support for work orders, users, companies, assets and knowledge base articles
  • Color labeling for Work Orders
  • New class="clsHighLightedTextBlue" Dashboard Feature
  • Global object linking and embedding for work orders, users, companies, assets and knowledge base articles
  • Global support for activity log functionality
  • Spell check & formatting for text fields
  • New Quick Find feature
  • New note functionality found in File menu
  • Right-click print functionality
  • Quick access to print command for work orders, users, companies, assets and knowledge base articles.
  • Enhanced batch-edit functionality
  • Enhanced batch-edit security policy functionality
  • Improved shortcut key support
  • Improved search and query support
  • Various other usability and underlying enhancements

Other Server Changes and Enhancements

  • Windows Service Management Console
  • Database Explorer
  • Database configuration and management (support for various database types)
  • Database Upgrade and Migration Wizard
  • Redesigned server settings window
  • Redesigned and enhanced  rules-based automation configuration and administration
  • Redesigned and enhanced Web Client configuration
  • Customize Web Client forms and fields layout
  • Improved Web Client customizability
  • Improved security policy management with group policy
  • Improved event logging
  • Customizable rule notification
  • Various other usability and underlying enhancements



Documentation Downloads
  • Product Brochure
  • Active Directory Integration documentation
  • Email Receiver Plugin documentation
  • Network & Workstation Audit documentation
  • Enterprise Database Connector documentation

Knowledge Base Search
 
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