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- Track,
categorize and
prioritize work requests with ease.
- Improve responsiveness and keep-up-to-date with automated
email notifications.
- Improve workflow and ensure timeliness with automation and
escalation.
- Organize work requests into
hierarchical folders.
- Improve troubleshooting with detailed information about
requester’s hardware and software.
- Generate detailed
statistics and reports.
Find the information you’re looking for with comprehensive search functionality.
- Customize your software with
user-defined fields.
- Automatically route requests based upon criteria using
automation.
- Insert file attachments
into each request, asset, user account, article or company.
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- Integrated, fully-customizable
asset management.
- Ensure license compliance with
integrated software license tracking.
- Effortless hardware
and software auditing with the Network and Workstation Audit plugin.
- Track hardware and software changes through detailed
audit trail and
history.
- Associate users with asset information, such as audited
workstations and other peripherals.
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- Provide quality, professional service.
- Improve response times with
email-notifications and automated escalation.
- Ensure satisfaction with automated follow-up emails.
- Synchronize users with, and authenticate against, Active
Directory with the Active Directory Integration
plugin.
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- Enable users to
submit requests and view request history
via the DataTrack Web Client.
- Submit requests via a simple, free-form email with Email Receiver plugin.
- Enable users to access
Frequently Asked Questions via the DataTrack Web Client.
- Enable users to search the integrated
Knowledge Base for the resolution to an issue.
- Easy Password
Recovery Notification helps reduce “forgotten password” incidents.
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Type a few keywords to search our knowledge base.
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